Postal service Mail Carriers deliver mail, once it has been processed and sorted. Although carriers are classified by their type of route-either city or rural-duties of city and rural carriers are similar. Most travel established routes, delivering and collecting mail.
Mail carriers start work at the post office early in the morning, when they arrange the mail in delivery sequence. Automated equipment has reduced the time that carriers need to sort the mail, allowing them to spend more time delivering it.
Mail carriers cover their routes on foot, by vehicle, or a combination of both. On foot, they carry a heavy load of mail in a satchel or push it on a cart. In most urban and rural areas, they use a car or small truck. Although the Postal Service provides vehicles to city carriers, most rural carriers must use their own automobiles.
Deliveries are made house-to-house, to roadside mailboxes, and to large buildings such as offices or apartments, which generally have all of their tenants' mailboxes in one location. Besides delivering and collecting mail, carriers collect money for postage-due and COD (cash-on-delivery) fees and obtain signed receipts for registered, certified, and insured mail.
If a customer is not home, the carrier leaves a notice that tells where special mail is being held. After completing their routes, carriers return to the post office with mail gathered from street collection boxes, homes, and businesses and turn in the mail, receipts, and money collected during the day. Some city carriers may have specialized duties such as delivering only parcels or picking up mail from mail collection boxes. In contrast to city carriers, rural carriers provide a wider range of postal services, in addition to delivering and picking up mail. For example, rural carriers may sell stamps and money orders and register, certify, and insure parcels and letters. All carriers, however, must be able to answer customers' questions about postal regulations and services and provide change-of-address cards and other postal forms when requested.