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US Postal Service Workers: Important Qualities

The USPS is the largest mail organization in the world, raking in $66 billion in revenue last year, processing close to 200 billion pieces of mail a year, and employing more than 500,000 career employees. Mail carrier and other postal positions are much sought-after because being a fulltime and regular employee means getting job stability, good pay, and comprehensive benefits.

Although a US postal service career does not require a higher education degree, candidates for USPS jobs must pass a postal battery exam as one of the first steps to get the job. The postal exam 473-e is the main test and as such you need to pass it. From the get go, you must develop the quality of diligence since reviewing is necessary to prepare yourself for such a time-pressured exam.

Once you have successfully made it to a US federal postal position, you still need to develop other physical and emotional qualities that will help you succeed on the job. First of all, you need to have good people skills. With thousands of people visiting the nation’s post offices every day, providing utmost customer service is essential. Mail clerks who are tasked with facing customers need to learn how to answer queries and address client’s concerns in a courteous manner. They should also be patient when dealing with irate customers.

For mail carriers and postal service workers who have to deliver mail, physical strength and stamina is necessary. This is especially true for the more than 8,000 postal workers who deliver mail entirely on foot or the USPS Fleet of Feet. Take note that they do this while carrying heavy parcels. If you do strength training and cardiovascular exercises regularly, you should have no problems delivering the mail regularly. Since a postal worker’s job also involves lifting and carrying heavy containers containing mail, upper body strength and balance is also necessary. You should be able to perform these tasks without injuring yourself.

As a postal worker, you should also be flexible, especially about your time. During the holiday rush, for example, you may need to do some overtime as these are the peak seasons for delivering and picking up mail. Certainly, the USPS hires seasonal postal workers during this time but if you’re asked to do overtime then you should have that flexibility to accommodate it if it is absolutely necessary. Financially, however, you have no reason to frown as the USPS gives generous overtime pay. The USPS website elucidates: “Overtime is paid at one and one-half times the applicable hourly rate for work in excess of 8 hours per day, or 40 hours within a workweek. Night shift differential is paid at a specified dollar rate for all hours worked between 6pm and 6am. Sunday premium is paid at 25 percent for work scheduled on Sunday.”