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The Duties of a USPS Postmaster

The overall manager of an individual post office is the postmaster. If you are intent on pursuing a USPS career all your life, then this is a position that you can work towards. The US Postal Service usually hires this position from among the ranks since an extensive knowledge of the industry processes is an important requirement for this job.

Once you have passed the necessary postal exams and job interviews to get the US postal career you want, there are many things you can do to make sure that you get on track to become a US postmaster. Of course, it’s a given that you should do your job well and get to know the policies and regulations that govern mail handling and sorting. More important, keep yourself informed of opportunities to gain in-house on-the-job training for those seeking to advance to more senior positions. The USPS also has career development courses that combine classroom work and work placement assignments in the post offices that participate in the program. Usually, these trainings are for three to nine-month periods. Senior administrative positions such as that of a postmaster require candidates to take and pass a postmaster examination. As such, this test is something that you should also prepare for.

When it comes to educational requirements, you also have an edge if you hold a bachelor’s degree or an advanced degree in courses like business management or public administration. Although all you need is a high school diploma, at the very least, having a college education that centers on courses that teach how to allocate available resources and manage people will be a shining plus in your resume.

As a postmaster, the whole post office is your responsibility. You are tasked with ensuring that incoming and outgoing mail is processed in a timely, efficient, and organized manner. It is also your responsibility to make sure that your mail carriers, mail handlers, and window workers are doing their jobs well. You are also tasked with giving letter carriers their routes and schedules. If the post office is small, you may even take part in the delivery yourself. Should one of your workers get sick, it is also incumbent upon you to get a substitute.

Postmasters make the calls when it comes to hiring decisions. You are also required to conduct regular performance evaluations of your personnel. In the event that you are supervising more than a single post office—yes, this can happen—it is also your responsibility to hire supervisors for each branch who can help you manage its day-to-day activities. You can train new hires yourself or delegate someone to do the training.

One of the more challenging jobs of a postmaster is to act as the mediator in case customers complain or if coworkers have issues with each other. In the case of complaints by the public you serve, you step in only when your regular customer service staff is unable to manage the situation. For conflicting coworkers, you need to resolve the situation right away so that the work flow in the post office is not hampered.

Finally, becoming a postmaster means dealing with paperwork. The USPS will require detailed submissions of reports about the activities of your branch and how resources are allocated. This is a mandatory requirement for the USPS to check if you are complying with federal postal regulations.